Shipping policy

FREE SHIPPING

Kobe Steakhouse offers free delivery through the United States Postal Service (USPS) to the continental USA for all orders of $25 or more.

ORDERS

Upon completion of your order, you will receive an email with your order summary and order number. Please hold onto this order information for future reference.

PROCESSING & HANDLING TIMES

Processing and handling times may vary from 1 to 3 days prior to shipping the order out. 

SHIPPING & TRACKING

Once your order has been processes and handled, your order will be shipped using USPS first class mail and so will not have tracking information.

TRANSIT TIMES

All orders will typically arrive at the shipping address between 1-7 business days, although delays with the carrier and other unforeseeable circumstances and events may delay the arrival of your order.

CANCELLATIONS, ADDRESS CHANGES AND OTHER MODIFICATIONS TO ORDERS

After orders are shipped, we cannot make any additional changes to your order. If your order has not been shipped, please contact one of our restaurant managers so we help make any necessary adjustments to your order.

DOMESTIC ORDERS:

We currently ship orders to residential, commercial, P.O. Box and APO/FPO addresses in the USA as well as its protectorates and territories.

INTERNATIONAL ORDERS

We currently do not ship to countries outside of the United States. For more information, please contact our customer service team.

CARRIERS AND SHIP METHODS:

Kobe Steakhouse & Lounge currently ships orders using the United States Postal Service (USPS) and may possibly use others carriers at its own discretion based on a number of variables including transit times, quality of service, and costs.